HOW ARE PRODUCTS SHIPPED?
Orders placed before 12PM ET will generally be shipped within 2 business days following the order date.* Orders placed after 12PM ET will generally be shipped within 3 business days following the order date. You will be notified via email once your order has shipped. Shipping times can vary based on method chosen and delivery location. We currently do not ship to PO Boxes.
Business days are M-F excluding Federal holidays.
GROUND SHIPPING ON ORDERS (CONTIGUOUS U.S.)
Orders placed by 12PM ET for delivery within the 48 contiguous states, including the District of Columbia, should arrive 10-15 business days after shipping. Please note, orders placed after 12PM ET on a Friday, Saturday or Sunday will be processed the following business day. Saturday, Sunday and holiday delivery is not available. Delivery times are not guaranteed and may vary based upon the carrier as well as the time of year.
Effective Date: October 2021
The price of shipping is a tiered flat rate, depending on the dollar amount of your order. The calculated amount is the subtotal of your order, before taxes and after discounts. The tiers are as follows:
| Order Amount | Shipping Rate |
|---|---|
| $0 to $149.99 | $14.95 Flat Rate |
| $150 to $249.99 | $9.95 Flat Rate |
| $250 and up | Free Shipping |
As of May 2023 we are no longer offering the Platinum Shipping Membership. All Memberships purchased prior will be honored and will automatically renew 365 days following purchase. If you have an active membership, you will be notified prior to the upcoming renewal. Please contact us at help@longaberger.com if you would like to cancel your membership.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
**Most of the above shipping rates & membership only apply to the 48 contiguous states, including the District of Columbia. No refunds will be issued for orders placed prior to implementation of these shipping rules.
***Above shipping rates & membership do not apply to wine orders from the Longaberger wine shop, https://wine.longaberger.com/
WHAT IS YOUR RETURN POLICY?
Most orders will include a return label for your convenience.
Effective Date: April 2023
We will accept returns** only for eligible items purchased through the Longaberger online store that are received back within 30 business days from delivery date for a refund or online store credit.
Returns received back after 30 days from delivery date will not be accepted. Please note that shipping charges are non-refundable and, except in the case of damaged merchandise, you will be charged a shipping fee for most returns. We do not do exchanges. You may return for a refund or online store credit and place a new order for the item, size and color of your choice.
Once a return arrives at our warehouse, it will take us 7-10 business days to receive, inspect and process your return. You will be notified via email to the email address used when placing the order once your return has been completed.
Please see list of non-eligible products below.
**Non-Eligible Products for Returns:
Any items marked “Not Eligible for Return, "Final Sale", “Non-refundable”, “No Returns” or similarly marked on the product description page.
You should see a refund post to your credit card account within 5 to 10 business days. Please note that your banking institution may require additional 30 days to process and post a refund to your account once they have received the information from us.
Returns, refunds and online store credits may be made at the discretion of Longaberger Licensing, LLC.
WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to us and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
HOW DO I UPDATE MY ACCOUNT INFORMATION?
If you are a returning customer, you can easily update your information by logging into your account. You will find the “Customer Login” link located in the top of each page. Once you have accessed your account, you can click on the “Account Information” link to update your account information.