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Tech Support ... If you are having trouble with the service, or would like to ask a specific question, please click here.
How do I identify my baskets ... Not sure what basket you have? Bentley has designed the ID TOOL as an exclusive feature available only to myCollection subscribers that is designed to answer just this question. By simply using the physical features that you have before you (shape, dimension, colors, year), this identification tool was designed to use the same method we use to help Collectors identify their baskets over the phone. Simply enter any one of the fields which include dimension, up to three colors, collection name and/or the year. After you enter any or all of the information, clicking SUBMIT will bring up a list of possibilities, including the full-color photo. Fun and easy!
This wonderful ID TOOL is included in all Consultant and Collectors Club basic subscriptions, but is an add-on feature for the general public. But now, you can TRY IT FOR FREE with simple registration.
Finding an item ... To locate an item, you can either browse the collections or search for a specific item.
Browse ... Simply click one of the collections to start. Once in a collection, you will be able to filter out different types of items (i.e. pottery, wrought iron), or sort by Form#, Year or Title to find your item quickly.
Search ... To start your search, click the SEARCH button to get started ... you will have the option to search by 'keyword' within the Title or Description, search by 'Form#', 'Year' or even 'Color'. The search also features the ability to filter and sort your results to find your item quickly. Once the search results appear, clicking onto the Title of the item will take you directly to the item where you can view its details and determine if you want to add it to your inventory list.
Adding items to inventory ... To create an inventory of your collection, you must find and add items into the Your Inventory part of the service To do so, you must first find your item and then select [ add ] in the collection list or ADD THIS ITEM while viewing the item directly. Doing this will take you to a new screen which will allow you to 'customize' as much, or as little, as you would like. If you wish to move quickly through the process, you can just leave all of the defaults that are provided in each field, or you can spend as much time as you would like customizing the fields to reflect ever specific of your item. When you are done modifying the fields, you must select SUBMIT to save your information and add the item into Your Inventory. You can view any items that you have added by clicking Your Inventory at the top of the page.
Printing reports ... Once items are added to Your Inventory, you can retrieve your inventory information by running and viewing REPORTS. You will not be able to run reports on information provided through the Collection Tool Guide, only on the information that you have added to Your Inventory. Through the 'customized reports' feature, you are offered a lot of flexibility in the type of information that can be retrieved. To help expedite this feature, we have recreated a few 'Quik Reports' (i.e. Quik Insurance, Quik For Sale) where we have picked which fields to show based on the most common reports requested. More instructions are offered in the Reports area, accessible by clicking Reports at the top of the page.
Valuing your collection ... The basic service is for the purposes of organizing your inventory; however, should you wish to find out what your collection is worth, or would like to view current market values for your items, you can do so independently, with the assistance of The Bentley Collection. Values from the Bentley Collection can be added into your subscription for only $10 additional fee and is renewable annually. For more information, choose the ADD-ONS link from the side menu once logged into the service.
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